Frequently Asked Questions (FAQ)

Frequently Asked Questions

📦 How long does delivery take?

We typically deliver within 7–14 business days. You will receive a tracking number once your order has been dispatched.

🔄 What is your return and refund policy?

We offer a 30-day return policy on all orders. If you are not satisfied with your purchase, please contact us at support@elitepowertech.com within 30 days of receiving your order. Items must be unused and in their original packaging.

⚡ Are your power banks compatible with MagSafe / iPhone?

Yes! Our MagSafe-compatible power banks work seamlessly with iPhone 12 and later models. Please check the individual product listing for compatibility details before purchasing.

🔌 Do your cables support fast charging?

Yes — our cables support fast charging protocols including USB Power Delivery (PD) and up to 100W on select models. Always check the product specifications to match your device's charging requirements.

💳 What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. All transactions are secured and encrypted for your safety.

🚚 Do you offer free shipping?

Yes — we offer free shipping on all orders. No minimum order required.

🛡️ Do your products come with a warranty?

Yes, all our products come with a manufacturer's warranty. Warranty periods vary by product — please refer to the individual product page for details. For warranty claims, contact us at support@elitepowertech.com.

🔋 How do I know which power bank capacity I need?

A good rule of thumb: 10,000mAh gives roughly 2–3 full charges for a smartphone, while 20,000mAh+ is ideal for heavy users, tablets, or travel backup. Check our Power Banks collection for the full range.